Customer Relationship Management (CRM)

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STEROID CRM

  • Fewer than 30% of Fortune 1000 companies can identify their most valuable customers”
  • The average company loses half its customers over 5 years, half of its employees over 4 years, and half of its investors in one year.”
  • Very satisfied” customers are 6 times more likely to repurchase than merely “satisfied” customers”
  • Satisfied customers tell 5 people, where dissatisfied customers tell 9 people about the experience, product, or company”
  • I'd just like to be treated like a regular customer..... Elvis Presley

With a strong belief that “There is only one profit centre and that is the customer.” Steroid focuses on 4 business levers.

  • Acquisition
  • Rentention
  • Efficiency and
  • Penetration to help you deliver best value/ experience to customers.

STEROID CRM helps you Integrate all your business need from Sales ,marketing, service and communication on a single platform to cater to your business’ greatest asset.

The Customer “Top 3 CRM rationales:

  • Increase Customer Retention/Loyalty – 94%
  • Respond to Competitive Pressure - 77%
  • Competitive Advantage from Superior Customer Service – 73%

STEROID CRM provides

  • Consulting across People, Process & Technology areas ( Acquisition, Retention & Upsell to customers).
  • Developing the strategy & roadmap…for your specific business needs and customer expectation
  • Deployment on tools such as SugarCRM to ensure best-in-class data and process handling
  • Creating and enhancing value using the Best model, Organisational effectiveness and efficiency and Customer Loyalty Programs

CRM Strategy

Customer Acquisition, Customer Retention, Customer Loyalty, Customer Evangelism, Cost Reduction, Improve Productivity

Staffing Consulting/ Support

As with any technology investment, training and support are crucial. That’s why STEROID offers comprehensive services to ensure your users and system administrators realize the full value of your investment.

Systems Consulting

Enhance customer satisfaction, boost sales or increase efficiencies, achieve you CRM goals with STEROID. Our experienced specialist will guide you to success. We take time to understand your critical issues and work to design, implement and integrate the CRM solution that is right for your business

Customer Loyalty Programs

Customer Loyalty Programs are often part and parcel of a comprehensive CRM strategy. STEROID provides consultation and end to end solutions for development and implementation of a Loyalty Program

Communication Consulting

Plan your communication calendar more effectively when you have a comprehensive information about your customer and get effective ROI!